Privacy Policy

At WOOD MERAN SDN BHD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase our products.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Delivery and billing address
  • Email address
  • Phone number
  • Order and transaction details
  • Product and purchase information
  • Website account information, where applicable
  • Information you provide when contacting us

We may also automatically collect certain technical information, such as your IP address, browser type, device information, website activity, and general usage data.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange delivery of purchased products
  • Process payments and transactions
  • Provide customer support
  • Respond to inquiries and requests
  • Send order confirmations and updates
  • Improve our website, products, and services
  • Prevent fraud, misuse, or unauthorized activities
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete payment card information on our website unless necessary and permitted by applicable requirements. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant website functionality

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functions.

5. Sharing of Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting and technology providers
  • IT and technical service providers
  • Customer service providers
  • Professional advisers
  • Government authorities or law enforcement agencies where legally required

We do not sell your personal information to third parties for their own independent marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, business records, legal obligations, dispute resolution, and security purposes.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

8. Your Rights

Subject to applicable laws and requirements, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Ask questions about how your personal information is used
  • Withdraw consent where applicable
  • Request deletion of information where legally permitted

Requests may be subject to applicable legal requirements and reasonable verification procedures.

9. Third-Party Websites

Our website may contain links to third-party websites, payment providers, courier services, or other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

10. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or other circumstances.

Any updates will be posted on this page and will take effect upon publication unless otherwise stated.

We encourage you to review this page periodically for the latest information.