Shipping Policy

At WOOD MERAN SDN BHD, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how we process, prepare, and deliver your purchases.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times may take longer during:

  • Promotional campaigns
  • Sales periods
  • Public holidays
  • High-volume order periods
  • Unexpected operational circumstances

We will make reasonable efforts to process orders as quickly as possible.

2. Delivery Coverage

We currently provide delivery services within Malaysia, subject to courier availability and delivery restrictions.

Delivery availability may vary depending on the destination and product.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are generally:

  • West Malaysia: approximately 2–5 business days
  • East Malaysia: approximately 5–10 business days

These are estimated timeframes only and are not guaranteed. Delivery may take longer due to weather conditions, public holidays, courier delays, remote locations, peak periods, or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping fees are calculated based on factors such as:

  • Delivery destination
  • Order size and weight
  • Delivery service selected
  • Courier charges
  • Promotional shipping offers, where applicable

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Delivery address
  • Contact number
  • Postcode
  • Any relevant delivery instructions

WOOD MERAN SDN. BHD. shall not be responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

6. Order Tracking

Where tracking information is available, customers may receive a tracking number after their order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their delivery.

Please allow some time for tracking information to be updated after the parcel has been handed over to the courier.

7. Delayed Deliveries

While we work with our delivery partners to ensure orders arrive within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Severe weather
  • Public holidays
  • Peak shopping periods
  • Courier operational issues
  • Incorrect delivery information
  • Remote delivery locations
  • Unexpected events beyond our control

If your order is significantly delayed, please contact us so that we can assist in checking the delivery status.

8. Damaged Packages

Customers are encouraged to inspect their packages upon delivery.

If your package appears to be damaged, opened, or significantly affected during transit, please take clear photographs or videos of:

  • The outer packaging
  • The shipping label
  • The damaged area
  • The product inside the package

Please contact us as soon as possible so we can assess the issue and provide appropriate assistance.

9. Missing or Incorrect Items

If you receive an incorrect item or believe an item is missing from your order, please contact us promptly with your order details and supporting photographs or videos where applicable.

We will review the matter and assist with the appropriate resolution.

10. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address, or fails to respond to the courier’s delivery attempts, additional delivery arrangements or charges may apply.

Where applicable, the customer may be responsible for additional shipping costs associated with re-delivery.

11. Change of Delivery Address

Customers should ensure that their delivery address is correct before completing an order.

Requests to change the delivery address after an order has been processed or dispatched may not be possible.

If you need to change your delivery information, please contact us as soon as possible.

12. Contact Us

If you have any questions regarding our Shipping Policy or your order, please contact us:

Address: NO. 14-2, JALAN 1/116B, 9, JALAN KUCHAI MAJU, KUCHAI ENTREPRENEURS PARK, 58200 KUALA LUMPUR, W.P. KUALA LUMPUR
Email: woodmeran@outlook.com
Phone: 011-2092 4178