Cancellation Policy

At WOOD MERAN SDN BHD, we understand that circumstances may change after placing an order. This Cancellation Policy explains when and how customers may request to cancel an order.

1. Cancellation Requests

Customers may request to cancel an order by contacting us as soon as possible after placing the order.

Cancellation requests should include:

• Order number
• Customer’s name
• Contact information
• Reason for cancellation, where applicable

We will review the cancellation request based on the current status of the order.

2. Cancellation Before Processing

Orders may generally be cancelled if the cancellation request is received before the order has been processed, prepared, or dispatched.

If the cancellation is approved, any eligible refund will be processed through the original payment method where possible.

3. Cancellation After Processing

Once an order has been processed or prepared for dispatch, cancellation may no longer be possible.

If the order has already entered the delivery process, customers may need to follow our Return, Refund & Exchange Policy instead.

4. Cancellation After Dispatch

Orders that have already been dispatched or handed over to a courier or delivery provider generally cannot be cancelled.

If you no longer require the product, please contact us to determine whether a return may be available under our applicable Return, Refund & Exchange Policy.

Any applicable return shipping costs may be the customer’s responsibility unless the return is due to an error or issue attributable to us.

5. Refunds for Approved Cancellations

Where a cancellation is approved and a refund is applicable, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Any applicable fees or deductions will be communicated where relevant and permitted under applicable law.

6. Orders with Multiple Products

If an order contains multiple products, cancellation of individual items may depend on whether those items have already been processed, prepared, or dispatched.

Please contact us as soon as possible if you wish to cancel only part of an order.

7. Cancellation by WOOD MERAN SDN. BHD.

We reserve the right to cancel an order in circumstances including:

• The product is unavailable or out of stock.
• There is an obvious pricing or product information error.
• Payment cannot be successfully verified or completed.
• The order appears to involve fraudulent or unauthorized activity.
• Delivery to the provided address is not possible.
• Other circumstances prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an applicable refund in accordance with our policies and applicable law.

8. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible using the details below.

WOOD MERAN SDN. BHD.
Company Registration No.: 202601005399 (1667497-M)
Address: NO. 14-2, JALAN 1/116B, 9, JALAN KUCHAI MAJU, KUCHAI ENTREPRENEURS PARK, 58200 KUALA LUMPUR, W.P. KUALA LUMPUR
Email: woodmeran@outlook.com
Phone: 011-2092 4178

Please note that submitting a cancellation request does not automatically guarantee that the order can be cancelled. Cancellation depends on the order status at the time we receive and review your request.

9. Changes to This Cancellation Policy

WOOD MERAN SDN BHD reserves the right to update or modify this Cancellation Policy from time to time.

Any changes will be posted on this page and will take effect upon publication unless otherwise stated.